Managing Conflicts

Managing Conflicts

Conflict is a condition where there is opposition, disagreement and/or antagonism between two or more people. This may be due to lack of communication, differences over certain issues and/or contradiction in ideas, beliefs and thoughts. Use words like ‘I understand’, ‘I somewhat agree with you’, ‘what you are saying is fine but…,’ and then put forth your point. This will make things better and will lead to a healthy discussion avoiding any scope for conflicts. Do not try to resolve conflicts over non-personal communication modes like e-mails, answering machine messages, and notes. At times, this can worsen the condition. Communicate in person or at least over the phone.

Give him a chance to speak and politely ask him the reasons of why he or she thinks so and what the alternate strategies are then. If you agree to his/her point accept so humbly. Controlling your anger and frustration is the biggest challenge while managing conflicts. Sometimes, it is better to be silent and let some time pass by so that you can look at things more objectively. Keep no room for any kind of attitude problems. Be humble, intelligent and a great communicator and the rest will fall in place!

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